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BUY ANY 4 VERITABLE LINGOTS AND CHOOSE 2 'TASTE THE WORLD' LINGOTS FOR FREE!

FREE SHIPPING ON ORDERS OVER £40.00

Returns & Warranties

Please see below details of warranties for each of our brands, if you believe that your item qualifies, please send it to us (see correct addresses below for each brand). Once we receive it we will take a detailed look at the product and if it is found to be defective in any way we will certainly replace it at no charge to you.
 
Please package your item carefully; we ask that you do not send personal items with the item that you wish to have returned – this includes towels and any other items used for protection. Please ensure that you enclose a note in the box containing your name, full address and daytime telephone number, just in case there are any questions.  Please also include a brief summary of the problem encountered.
Our offices are open Monday - Friday, 9am - 5pm, you can contact them on 01782 572910 for help and advice on returns and warranties regarding your product. 
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 EMILE HENRY RETURNS
All Emile Henry items carry a 10 year warranty against defects in material and craftsmanship.
 
You can send the item to:
 
EH RETURNS 
Haus Marketing & Distribution Ltd
Units 13-14, Crabtree Close
Fenton Industrial Estate
Stoke-on-Trent
ST4 2SW
 
GEFU RETURNS
All GEFU items carry a 5 year warranty against defects in material and craftsmanship.
You can send the item to:
 
GEFU RETURNS 
Haus Marketing & Distribution Ltd
Units 13-14, Crabtree Close
Fenton Industrial Estate
Stoke-on-Trent
ST4 2SW
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KOZIOL RETURNS
All Koziol items carry a 5 year warranty against manufacturing defects. 
KOZIOL RETURNS 
Haus Marketing & Distribution Ltd
Units 13-14, Crabtree Close
Fenton Industrial Estate
Stoke-on-Trent
ST4 2SW
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SCANPAN RETURNS
All core SCANPAN items carry a standard ten year warranty against defects in material and craftsmanship. The latest Stratanium and Stratanium + products offer a limited lifetime warranty against manufacturing defects - please see the 'SCANPAN Care' for more details and advice on user misuse and caring for your pans. Each item is identified on the underside of the product.
  
You can send the item to:
 
SCANPAN RETURNS 
Haus Marketing & Distribution Ltd
Units 13-14, Crabtree Close
Fenton Industrial Estate
Stoke-on-Trent
ST4 2SW
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VERITABLE RETURNS

Veritable offer a 2 year warranty against manufacturing defects. If the Lingot shows less than 70% germination, this will be replaced. You can call our office on 01782 572910 for more information.

-You can send the item to: 
-
VERITABLE RETURNS 
Haus Marketing & Distribution Ltd
Units 13-14, Crabtree Close
Fenton Industrial Estate
Stoke-on-Trent
ST4 2SW
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WÜSTHOF RETURNS
All Wusthof items carry a product limited lifetime warranty against defects in material and craftsmanship, that is set at ten years and an additional ten years for those that register their purchase, this does not cover misuse and is based on a reasonable suggestion to say that your product has served you well for it's lifetime.
 
You can send the item to:
 
WUSTHOF RETURNS 
Haus Marketing & Distribution Ltd
Units 13-14, Crabtree Close
Fenton Industrial Estate
Stoke-on-Trent
ST4 2SW 
 
HOW DO I SHIP MY ITEM?  
Your contract of purchase is with your retailer so proof of purchase may be required for assistance. We are here to try and help you with any questions about warranty. Please be aware that HAUS are not responsible for the products you send to us until we receive them, so it is recommended that you insure your package accordingly (Royal Mail Recorded Delivery is one option, though do check with your local Post Office for more details – the post office are allowed to ship cookware and knives, kitchen knives are not a weapon).
 
Another service available to you to save the post office queue is that of the Collect Plus Service, an economy service is available based on weight and the first £50 of your product is covered with their insurance. Please make sure the item is packed safely and securely.  Drops can be made at regular high street names such as Asda, Spar, Nisa, etc.  Please see their website for further details.
 
We can offer you a credit for the postage for an item, to a maximum of £5. If you require more than this then please return the goods to your retailer. Please make sure it has been sent in the most cost effective manner.